Dr. Nguyen Van Dung
Lac Hong University (LHU)
 

Quality management is a concept under development and continuous improvement, demonstrating full increasingly more complex synthetic nature of the problem reflects the quality and adaptation to environmental conditions of the new business. However, depending on the perspective, different views of the experts, researchers, depending on the characteristics of the economy in which people make many of the concepts of total quality management. Here are some basic concepts specific to the different stages of development and different economies.
The research results showed that there were 400 enterprises belong to Dong Nai province who to be interviewed and answered nearly 26 questions. The researcher had analyzed KMO test, the result of KMO analysis used for multiple regression analysis. Enterprises are responses measured through an adapted questionnaire on a 5-point Likert scale. Hard copy and interview persons by questionnaire distributed among enterprises. The regression analysis result showed that there were 5 factors, which included of factors following the enterprises’ Leadership, the enterprises’ Process, the enterprises’ Customer, the enterprises’ Supplier and the enterprises’ Worker affecting the Quality Management (QM) of enterprises with significance level of 5 %.